Employment Engagement and Recruiting are Related - Find Out How

By:  Elliot Clark, Chairman and CEO, SharedXpertise Media

HR understands the power of first impressions.  One of the most important processes is the candidate experience:  the way an organization approaches hiring, onboarding and orienting employees.  This has a direct impact on time-to-productivity, employee engagement and retention.

Recently, I had the pleasure of joining Cory Kruse, president of Orion Novotus, and Katy Theroux, CHRO of NCI Group, as they shared their expert views and answers to these pressing recruiting questions:

• What are the best practices that CHROs, talent acquisition executives and recruiters need to follow to ensure that they are recruiting for retention? 
• What investments in infrastructure or back-office processes are necessary to create the perception of a seamless experience to deliver the best talent and the most engaged and productive workforce an organization can have? 
• How do you manage communication and plan for the most engaging recruiting and onboarding process?

The best workforce strategies today are built on bringing in the best talent and deploying them faster with better engagement and productivity.

Learn new techniques and gain valuable insights from Cory and Katy into how to implement these best practices in your organization in our Winning Workforce Strategies Webinar:

CLICK HERE TO WATCH WEBINAR

Elliot Clark is chairman and chief executive officer of SharedXpertise Media, the parent organization that hosts this HRO Today magazine blog. 

Data is Key as Artificial Intelligence Transforms Job Candidate-Nurturing Strategies

By: Julia Mench, Senior Vice President of Global HCM Solutions, BackOfficeAssociates

Today, HR leaders are working in an increasingly competitive environment and face the challenge of sourcing talented job candidates with various skill sets on a global level. Fortunately, talent acquisition strategies have come a long way with the rise of artificial intelligence (AI) and other data-driven automation technologies for communicating with potential new hires and determining if they will find success within an organization. However, according to CEB only 5 percent of HR executives feel they are effective in using talent analytics due to inaccurate or duplicate data and a lack of understanding of analytics. The statistic is staggering, as data analytics can mean the difference between hiring managers making a gut decision versus a fact-driven decision.

For example, at the beginning of the hiring funnel, organizations such as Unilever and Walmart are using AI to pre-qualify candidates based on their resumes and other digital responses. They then  connect them with HR professionals based on scoring and keyword categorizations. Instead of scanning candidates’ resumes for specific words, AI software uses algorithms to analyze large data sets and match, score and rank job candidates.

Additionally, AI is helping determine specific skill sets that are important to an organization as well as a predicted view into how an applicant will perform once they join a company. By constructing "identity profiles" for candidates, AI can help predict if an individual will be a good match for their position and within the company’s culture. This is critical, as 27 percent of employers said a bad hire has cost them more than $50,000, according to a CareerBuilder survey.

Other companies are using a CRM-like approach to seek out candidates and nurture them until a good fit for a position exists. This can help foster relationships between an employer and job seeker until a job opening arises.

Both AI and CRM approaches illustrate that the new world of recruiting demands accurate data regarding both candidates and open positions in order to create a good match in an efficient manner. While a candidate might apply for multiple positions, the HR team can leverage data-driven solutions to cleanse, consolidate, interpret, analyze, and assess key information into a single view and ensure a unified engagement approach based on scoring and readiness rankings for each possible role.

The common denominator for all HR emerging technologies is consistent, clean data and its availability in real time. When recruiters are examining both structured (online job application) and unstructured data (LinkedIn profile, Twitter, published articles), they need to assimilate that information into a population of potential candidates and guarantee they are only reviewing each candidate once. The accuracy of data is important for ensuring that various sources about one candidate are associated with that individual. For example, data referring to an applicant applying as James Jones, who is also known as Jim Jones, should be linked to the same job candidate.

Clean data drives better decision making and can help improve recruiting metrics, but in order for organizations to make the most of this data, various HR technologies and recruiting systems need to be connected and rigor applied to data business processes. Also, data from each technology should be accessible in one central location with a single view. Otherwise, without this visibility across platforms companies could be missing out on qualified candidates and wasting millions in lost time and resources.  

Artificial intelligence, and other emerging technologies, can offer important insight into success of a particular job candidate and their potential rate of success with an organization. With insights based on real time data, HR leaders will become better equipped to make informed recruiting decisions.

Julia Mench is senior vice president of global HCM solutions at BackOffice Associates, a provider of information governance and data stewardship solutions for customers worldwide.

For a Competitive Edge, Train Your IT Professionals on Business Initiatives

By Drew Cather, Vice President of Innovation for Trace3

Professional development events are common for business professionals in most industries. In fact, there are more than 10,000 trade shows held in the U.S. annually. With a well-planned personal schedule, one can certainly learn a lot at a trade show; but occasionally, you can return from a week of attending various sessions wishing you’d learned a bit more and, frankly, realized better ROI for your time away from the office.

It’s a fairly common epiphany, and I recently had one of those experiences in the tech industry. It got me thinking: How can IT leadership conferences and professional development programs be taken to the next level? What are the most important aspects on which we should be focusing for the future?

Technology is a major business differentiator and something that has the power to shape the future of an organization. Companies should want their IT professionals to be more ingrained in understanding the mechanics of their business, so development programs should help IT professionals become more aligned with—and aware of—the business initiatives within their organizations. In many regards, the CIO of today is tomorrow’s CEO.

In speaking with many tech industry CIOs and vice presidents I found that the majority agreed, with most providing valuable feedback for what they would look for in a development program like this. The ideal program would be geared toward helping attendees go out and learn about business. IT is a necessary service supporting the business of any company, so they go hand-in-hand.

Armed with this feedback, the lightbulb went off for me while I was attending a CIO-focused event at University of California, Irvine’s Center for Digital Transformation. The center offers educational programs that help organizations leverage the possibilities enabled by emerging digital technologies. This is done by conducting innovative research and offering an exciting outreach program including workshops, conferences and lectures. It dawned on me that this would be the ideal resource and host to facilitate the creation of a program.

I met with Dr. Vijay Gurbaxani, the director of the UCI Center for Digital Transformation, and his associate Ed Trainor to discuss my concept. The first question Gurbaxani and Trainor posed to me was, “What’s the value in a program like this?” It’s a great question.

Here are some reasons why a program like this is so important:

1. The people we work with in IT leadership are actively searching for tools to nurture and grow their best and brightest team members to get them focused on understanding the business and ultimately aligning technology innovation to drive the business.
2. From the research I conducted, it appears no such program exists with respect to the curriculum and focus being put together. With the support of Gurbaxani, Trainor and my organization, we set out to bring the program to life. I foresee the development of more programs like this as HR and the C-suite continue to see the value in IT professional development.
3. Recent disasters like the Equifax data breach (along with other major security meltdowns) show that cybersecurity and IT are serious concerns for the C-suite. With budgets being devoted to preventing cyberattacks that devastate the bottom line, it makes sense for IT staff to learn about business strategy.

The UCI Paul Merage School of Business has just launched the program, offering a Certificate in Business Leadership for IT Executives with participants from such diverse organizations as AIG, NetApp, Sutter Health and Yamaha Motors USA. For me, the go-ahead from UCI to join in the development of the program was absolute validation that a need existed for the program, and acted as a call to action for so many tech companies that understand the value in shaping tech executives to look for new ways to drive business outcomes.

In an ideal world, no one would finish a leadership program questioning its value. Leadership programs should be purposefully designed to educate and enable their participants to understand the business side of things in order to better align innovation to the objectives of their organization.

To remain competitive, organizations must embrace digital transformation while staying focused on traditional objectives. By learning about business initiatives to complement their existing knowledge base, today’s IT professionals are in the perfect position to help guide their organizations and advise the C-suite on the evolving tech landscape.

Drew Cather is vice president of Innovation at Trace3, where he focuses on turning technology innovation into business value. He holds an economics degree from UC-Berkeley and lives in Orange County, California, with his wife and young son.